Shipping policy

At Maho Jewellery, every order is carefully prepared and packaged with attention to detail. We are committed to delivering your jewellery safely and as quickly as possible.

Order Processing

Orders are typically processed within 2–4 business days after your purchase is placed.

Orders are not processed or shipped on weekends or U.S. public holidays.

Please note that processing times may be extended during holidays, promotional events, or new collection launches.

Shipping

Once your order has been shipped, you’ll receive a confirmation email with your tracking number.

Standard delivery within the United States typically takes 3–7 business days after shipment. Delivery times are estimates provided by the shipping carrier and may vary due to weather conditions, holidays, or circumstances beyond our control.

Tracking Your Order

Every order includes a tracking number.

It is the customer’s responsibility to monitor the shipment using the tracking information provided after dispatch.

Delivered Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, we recommend:

Checking around your property.
Asking household members or neighbors.
Contacting your local USPS office for assistance.

Once a package has been marked as delivered by the shipping carrier, responsibility for the shipment transfers to the carrier and the recipient. If you experience delivery issues, we’ll gladly help guide you through the claim process with USPS whenever possible.

Incorrect Shipping Address

Please carefully review your shipping address before placing your order.

If you notice an error, contact us immediately at info@mahojewellery.com

Address changes can only be made before your order has been shipped.

If an incorrect address is provided and the package is returned to us, the customer will be responsible for the shipping cost required to resend the order.

Shipping Delays

Although we do our best to ensure timely delivery, delays caused by weather conditions, carrier issues, holidays, or other unforeseen circumstances are beyond our control.

We sincerely appreciate your patience and understanding.