Shipping Policy

Returns & Exchanges Policy

At Maho Jewellery, we want you to love every piece you receive. If for any reason you’re not completely satisfied with your purchase, we’re here to help.

Returns & Exchanges

We accept return and exchange requests made within 7 days of the delivery date.

To be eligible for a return or exchange, your item must be:

Unworn and unused.
In its original condition and original packaging.
Free from scratches, damage, perfume, lotions, or any signs of wear.
Returned with all original accessories included.

Unfortunately, requests made after the 7-day period cannot be accepted.

How to Request a Return

To request a return or exchange, please email us at:

info@mahojewellery.com

Please include:

Your order number.
The reason for your request.
Photos of the item if it arrived damaged, defective, or incorrect.

Once your request has been reviewed and approved, we’ll provide you with the return instructions.

Please do not send any item back without contacting us first, as unauthorized returns cannot be accepted.

Return Shipping

Unless the return is due to an error on our part or a defective item, customers are responsible for all return shipping costs.

Original shipping fees paid at checkout are non-refundable.

Refunds

Once your returned item has been received and inspected, we’ll notify you by email regarding the status of your refund.

If your return is approved, your refund will be processed to your original payment method within several business days. Processing times may vary depending on your financial institution.

Exchanges

If you’d like to exchange your item for another style, we’ll gladly assist you, subject to product availability.

Customers are responsible for the shipping costs associated with returning the original item and shipping the replacement item.

Non-Returnable Items

The following items are not eligible for return or exchange:

Personalized or custom-made jewelry.
Gift cards.
Final Sale items.
Products that have been worn, damaged, altered, or returned without their original packaging.

Damaged, Defective or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong product, contact us within 48 hours of delivery at info@mahojewellery.com with photos of the item and packaging.

We’ll review your case promptly and work with you to find the best solution.

Lost or Returned Packages

Maho Jewellery is not responsible for packages returned due to:

Incorrect or incomplete shipping addresses provided by the customer.
Unclaimed packages.
Refused deliveries.

If a package is returned to us for any of the reasons above, the customer will be responsible for any additional shipping charges required to resend the order.